It requires good quality and strong internet access bandwidth for a virtual agent to control inbound and outbound calls. A cloud-based call center is free of heavy investment in the physical infrastructure. The entire project was supported with high end Data & App Servers, Big Data Platforms, media servers, and continues tech support for seamless execution. What is a Cloud-based Call Center Cloud-based call center technology is the total reverse of an on-premise. We established Secured two-way communication channels for taking calling requests from remote call centers so agents can do calling from their locations without any physical calling infra at their end. Thereby providing its services remotely to. ![]() The challenge they had was to have a centralized calling infrastructure, monitoring and reporting along with call recording and detailed analytics.Ĭosmic set-up centralized calling infrastructure with 35000 calling Channels and also procured over 40000 SIM cards from different telecom operators which were provided to the agents across the states.Īll the locations were connected to CIL’s calling infra for placing calls to end users with centralized reporting and monitoring. Amazon Connect is an easy-to-use omnichannel cloud contact center service offering superior, low-cost customer service using machine learning (ML), interactive voice response (IVR), and call center routing. Here, we’ll provide an overview of cloud call center software and its advantages. Cloud-based call centres are a network-based service in which a provider owns and operates call centre technology. For adequate regional language speaking manpower, BJP decided to open call centers in 200 + cities across all States and Union Territories. The market for AI in call centers is projected to reach 4.1 billion by 2027, a significant increase from its value of 800 million in 2019. The Artificial intelligence call center market is projected to be worth over 4 billion by 2027. ![]() ![]() The platform enables users to give detailed analysis to customers through call recordings. This growth is impacted by the growing adoption of cloud-based and virtual contact center solutions. Before 2019 General Elections, BJP wanted to touch base large section of voters and their volunteers across India with one-on-one personalized interaction by their calling teams. CallHippo is a cloud-based call center solution that helps mid to large size businesses with workflow automation and virtual telephony.
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